1. About these Terms

These Website Terms and Conditions (Terms) govern your use of solitairetravel.com and any associated subdomains, pages, and online tools (collectively, the Site) operated by Solitaire Travel Pty Ltd (ACN 693 081 935) (Solitaire Travel, we, us, our).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site.

2. About Solitaire Travel

Solitaire Travel is an Australian medical tourism booking agency. We arrange international medical procedures for Australian clients, primarily at partner clinical facilities in Bali, Indonesia. Our role is to:

• provide information about available procedures, partner facilities, and pricing;
• arrange flights, accommodation, transfers, and related travel logistics;
• coordinate communication between you and the clinical providers; and
• support you throughout the patient journey, including in-country and post-return.

The clinical care, including all surgical and medical procedures, is provided by independent clinical providers in Indonesia. Solitaire Travel is not a medical practice, does not provide clinical advice, and is not registered with the Australian Health Practitioner Regulation Agency (AHPRA).

Our registered office is 29/97 Creek Street, Brisbane City QLD 4000. ABN 78 693 081 935.

3. Use of the Site

You may use the Site for lawful purposes only. You agree not to:

• use the Site in a way that breaches any applicable law or regulation;
• attempt to gain unauthorised access to any part of the Site, our systems, or other users’ data;
• use any automated means (bots, scrapers, crawlers) to access the Site, except for lawful search engine indexing;
• introduce any virus, malware, or harmful code to the Site; or
• use the Site to transmit any unsolicited advertising or other material.

We reserve the right to suspend or terminate your access to the Site at any time, with or without notice, where we reasonably believe you have breached these Terms.

4. Information on the Site

The information on the Site is provided for general information purposes only. Although we take reasonable care to ensure information is accurate at the time of publication, we make no representations or warranties about:

• the accuracy, completeness, or currency of any information;
• the suitability of any procedure or service for your individual circumstances; or
• the clinical outcomes of any procedure.

Pricing displayed on the Site, including any indicative finance figures such as weekly repayment amounts, is indicative only and subject to change. Final pricing, inclusions, and finance terms are confirmed in writing at the time of booking, in a Patient Agreement.

Information on the Site is not medical advice. Before making any decision about a procedure, you should consult with an appropriately qualified medical practitioner.

5. Bookings and the Patient Agreement

The Site allows you to enquire about, and request information on, medical procedures and packages. Submitting an enquiry, requesting a quote, or otherwise expressing interest does not create a binding agreement between you and Solitaire Travel.

If you proceed to book a procedure with us, a separate Patient Agreement will be entered into between you and Solitaire Travel. The Patient Agreement will govern the booking, including:

• procedure details, pricing, and inclusions;
• deposit, payment, and finance arrangements;
• cooling-off, cancellation, and refund terms;
• clinical screening, suitability, and surgical sign-off; and
• travel logistics, in-country care, and post-procedure follow-up.

These Site Terms continue to apply to your use of the Site in addition to the Patient Agreement. Where these Terms and the Patient Agreement differ in respect of a specific booking, the Patient Agreement prevails.

6. Finance information

The Site may display indicative finance figures (for example, weekly repayment amounts) based on finance facilities arranged through our third-party finance partner, Total Lifestyle Credit Pty Ltd (TLC Finance, Australian Credit Licence 509691).

Any such figures are illustrative only and do not constitute an offer of credit. Approval of credit is subject to TLC Finance’s lending criteria, terms, and conditions. Solitaire Travel does not provide credit and does not act as a credit provider. Our role in relation to credit is limited to introducing you to TLC Finance.

You should read TLC Finance’s own disclosures, terms, and conditions before applying for or accepting any credit.

7. Intellectual property

All content on the Site, including text, images, photographs, graphics, logos, trademarks, designs, and software, is owned by Solitaire Travel or licensed to us, and is protected by Australian and international intellectual property laws.

You may view, download, and print content from the Site for your personal, non-commercial use only. You must not:

• reproduce, modify, adapt, or republish any content for commercial purposes;
• use any of our trademarks, brand names, or logos without our prior written consent; or
• frame, mirror, or systematically extract content from the Site.

8. Information you submit

If you submit information to us through the Site (for example, enquiry forms, screening forms, or contact forms), you confirm that:

• the information is true, accurate, and complete to the best of your knowledge;
• you have the right to submit the information; and
• the information does not breach any third party’s rights.

Personal and health information you submit is handled in accordance with our Privacy Policy, available at solitairetravel.com/privacy.

9. Third-party links and partners

The Site may contain links to third-party websites, or refer to third-party services, including clinical providers, finance partners, accommodation partners, and travel partners. We provide these links and references for convenience.

Solitaire Travel does not control, endorse, or accept responsibility for any third-party website, content, or service. Your dealings with any third party are at your own risk and subject to that third party’s own terms.

10. Disclaimers and limitations of liability

To the maximum extent permitted by law:

• the Site is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied;
• we exclude all warranties, representations, and conditions in connection with the Site, except those that cannot be excluded under the Australian Consumer Law;
• we will not be liable for any indirect, consequential, special, or punitive loss or damage arising out of or in connection with your use of the Site; and
• where our liability cannot be excluded under the Australian Consumer Law, our liability is limited (at our option) to re-supplying the relevant service or paying the cost of having the relevant service re-supplied.

Nothing in these Terms excludes, restricts, or modifies any right, guarantee, or remedy you have under the Australian Consumer Law that cannot be excluded, restricted, or modified.

11. Indemnity

You agree to indemnify Solitaire Travel and our officers, employees, contractors, and agents against losses, damages, claims, costs, and reasonable legal costs arising out of or in connection with:

• your wilful or negligent breach of these Terms;
• your use of the Site in a way not authorised by these Terms; or
• any information you submit through the Site that you knew, or ought reasonably to have known, was false, misleading, or in breach of a third party’s rights.

This indemnity does not apply to any loss to the extent it is caused by our own negligence, wilful default, or breach of these Terms.

12. Privacy

Your privacy is important to us. Our Privacy Policy describes how we collect, use, store, disclose, and protect your personal and health information. It is available at solitairetravel.com/privacy.

By using the Site, you acknowledge and agree to the terms of our Privacy Policy.

13. Modifications

We may change these Terms at any time. The current version is always available on the Site, and the last-updated date appears at the top of the document. Your continued use of the Site after a change takes effect constitutes acceptance of the updated Terms.

For material changes that affect your rights, we will use reasonable efforts to notify Site users in advance.

14. Governing law and jurisdiction

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland in respect of any dispute arising out of, or in connection with, these Terms or your use of the Site.

15. General

• Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining parts continue to apply.
• Waiver: A failure to enforce any part of these Terms is not a waiver of our rights.
• Entire agreement: These Terms, together with our Privacy Policy and any Patient Agreement entered into with us, constitute the entire agreement between you and Solitaire Travel in relation to your use of the Site.
• Assignment: You may not assign or transfer your rights or obligations under these Terms. We may assign or novate our rights and obligations to a related entity or successor.

16. Contact

Questions about these Terms or about your use of the Site:

Solitaire Travel Pty Ltd
ACN 693 081 935 · ABN 78 693 081 935
29/97 Creek Street, Brisbane City QLD 4000
Email: hello@solitairetravel.com
Phone: 1300 973 921

For complaints:
Email: complaints@solitairetravel.com